Deskripsi Pekerjaan
Are you passionate about hospitality and ready to launch your career in Bali's vibrant tourism sector? Loft Legian Hotel is seeking a dynamic Front Desk Agent to join our award-winning team. As the first point of contact for our international guests, you'll deliver exceptional service while showcasing Bali's renowned warmth and culture. We offer a competitive monthly salary of Rp 3-3.5 million, comprehensive training, and clear career progression pathways within our growing hospitality group.
Located in the heart of Badung, our hotel combines modern luxury with Balinese authenticity. You'll gain hands-on experience in premium guest relations, reservation systems, and operational excellence – skills that open doors to global hospitality opportunities. Our supportive environment encourages professional development through cross-training and mentorship programs.
Join us to be part of Bali's thriving tourism industry while enjoying the unique lifestyle benefits of working in paradise. We value cultural sensitivity, adaptability, and a passion for creating memorable guest experiences. Apply today to start your journey in one of the world's most exciting hospitality destinations.
Tanggung Jawab
- Manage guest check-in/check-out procedures efficiently using hotel management systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest complaints with professionalism and solution-oriented approach
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Provide local tourism information and recommendations to guests
- Ensure front desk area maintains professional appearance and supplies
- Assist with emergency procedures and security protocols
Kualifikasi
- Minimum 1 year experience in front desk or hospitality role
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Excellent communication skills in English and Bahasa Indonesia
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environment
- Basic knowledge of local attractions and tourism services
- Positive attitude with commitment to exceptional guest service
- Valid work permit for Indonesia (if applicable)