Deskripsi Pekerjaan
Are you a hospitality professional with a passion for delivering exceptional guest experiences? Grand Arkenso Parkview Hotel, a premier destination in the heart of Semarang, is looking for a dynamic and service-oriented Front Desk Agent to join our front office team. As the first point of contact for our guests, you will play a pivotal role in creating a welcoming environment that reflects our commitment to world-class service.
In this role, you will handle guest check-ins and check-outs, manage inquiries, and ensure that every guest's stay begins and ends on a high note. We value candidates who possess strong interpersonal skills, a professional demeanor, and the ability to thrive in a fast-paced, high-end hotel environment. We offer a competitive compensation package, opportunities for professional development, and a supportive team culture where your talents will be recognized and rewarded.
Tanggung Jawab
- Manage the guest arrival and departure process efficiently, ensuring professional greetings and check-out procedures.
- Handle guest inquiries, complaints, and requests with empathy, professionalism, and speed.
- Process reservations, cancellations, and modifications through the hotel management system.
- Coordinate with housekeeping and maintenance departments to ensure room readiness and guest satisfaction.
- Manage cash handling, credit card transactions, and daily revenue reporting with high accuracy.
- Provide concierge-level information about local attractions, dining, and transportation in Semarang.
- Maintain a clean, organized, and welcoming front desk area at all times.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or Diploma in Hospitality Management or related field.
- Minimum 1-2 years of experience in a front desk or customer service role within the hospitality industry.
- Excellent communication skills in both Indonesian and English (proficiency in other languages is a significant plus).
- Strong proficiency with Hotel Property Management Systems (PMS) and Microsoft Office.
- Ability to work a flexible schedule, including weekends, holidays, and rotating shifts.
- Exceptional problem-solving skills and ability to remain calm under pressure.
- Well-groomed appearance and a service-oriented mindset.