Deskripsi Pekerjaan
Join our dynamic team at The Kana Kuta Hotel, a premier hospitality destination in the heart of Kuta, Bali! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences at our prime location on Setiabudi Street. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays for international visitors. As the first point of contact for our guests, you'll be instrumental in shaping their perception of our hotel while showcasing Bali's renowned service culture.
Our ideal candidate combines warm hospitality with operational efficiency to handle check-ins, manage reservations, and resolve inquiries with professionalism. You'll work alongside our dedicated team to ensure seamless operations while maintaining the high standards that make The Kana Kuta Hotel a standout choice for travelers. This position offers competitive compensation and the opportunity to grow within a respected Bali hospitality brand.
Tanggung Jawab
- Manage guest check-in/check-out procedures efficiently
- Handle reservation inquiries and room assignments
- Process payments and manage billing transactions
- Respond to guest inquiries and resolve service issues
- Coordinate with housekeeping and maintenance departments
- Operate property management systems accurately
- Provide local tourism information and recommendations
- Maintain organized front desk documentation
Kualifikasi
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in reservation management systems
- Ability to multitask in a high-volume environment
- Problem-solving and conflict resolution abilities
- Fluency in English and Bahasa Indonesia
- Professional appearance and friendly demeanor
- High school diploma; hospitality certification beneficial