Deskripsi Pekerjaan
Join our prestigious team at Balquisse Heritage Hotel, where Balinese heritage meets modern luxury. We're seeking a passionate Front Desk Agent to become the welcoming face of our Jimbaran property. In this vital role, you'll create memorable guest experiences while managing all front desk operations with precision and warmth. Located in the vibrant coastal area of Jimbaran, you'll have the opportunity to work in one of Bali's most sought-after destinations, surrounded by stunning ocean views and rich cultural experiences.
This full-time position offers competitive compensation and the chance to develop your hospitality career in a supportive environment. You'll be responsible for ensuring seamless guest check-ins/outs, managing reservations, and providing local expertise to enhance our guests' stay. If you're a customer-focused professional who thrives in dynamic settings and embodies the spirit of Balinese hospitality, we encourage you to apply.
Tanggung Jawab
- Manage efficient guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and billing inquiries accurately
- Provide exceptional customer service and resolve guest concerns promptly
- Coordinate with housekeeping, maintenance, and F&B departments
- Process payments and maintain accurate cash handling procedures
- Act as local tourism ambassador, recommending attractions and activities
- Maintain organized front desk documentation and reports
Kualifikasi
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency in hotel reservation systems (e.g., Opera, Fidelio)
- Excellent communication and interpersonal skills in English and Bahasa Indonesia
- Strong problem-solving abilities and attention to detail
- Basic knowledge of Balinese tourism and local attractions
- Ability to work flexible schedules including weekends and holidays
- Professional appearance and warm, welcoming demeanor