Deskripsi Pekerjaan
Are you a passionate hospitality professional looking for an exciting opportunity in the heart of paradise? Horison Le Aman is currently seeking a dynamic Front Desk Agent to join our dedicated team. As the first point of contact for our valued guests, you will play a crucial role in ensuring a memorable and welcoming experience for everyone who walks through our doors. We are looking for an individual who thrives in a fast-paced environment, possesses a genuine passion for service, and is ready to contribute to the luxurious atmosphere of our property.
In this role, you will manage front desk operations with precision and warmth. You will be responsible for guest check-ins and check-outs, handling inquiries with poise, and ensuring accurate record-keeping. We pride ourselves on our exceptional service standards, and we need a team member who embodies our core values of integrity, hospitality, and excellence. If you have a knack for problem-solving and a warm smile, we want to hear from you.
Tanggung Jawab
- Manage the front desk operations, including check-ins, check-outs, and lobby management.
- Greet guests warmly and assist with inquiries regarding hotel amenities, local attractions, and dining options.
- Process payments and handle complaints or requests efficiently to ensure guest satisfaction.
- Maintain accurate guest records and reservation information in the Property Management System (PMS).
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
- Assist with concierge services and provide recommendations for local tours and transportation.
- Uphold the hotel's brand image and standard operating procedures at all times.
Kualifikasi
- Minimum 1-2 years of experience in a front desk or guest services role within the hospitality industry.
- High school diploma or equivalent; additional vocational training in hospitality is a plus.
- Fluent in English; knowledge of Bahasa Indonesia is highly preferred.
- Strong computer skills, particularly with PMS software (e.g., Opera, Micros).
- Excellent communication and interpersonal skills with a customer-centric attitude.
- Ability to work flexible shifts, including weekends, nights, and public holidays.