Deskripsi Pekerjaan
Join our dynamic hospitality team at PT Tumbuh Sehat as a Front Desk Agent, the vital first point of contact for our valued guests. In this pivotal role, you'll be responsible for managing guest arrivals, handling reservations with precision, and coordinating seamlessly with housekeeping, maintenance, and other departments to ensure exceptional service delivery. Your exceptional communication skills will shine as you assist with inquiries, resolve concerns, and create memorable experiences that exceed guest expectations. We're seeking a proactive professional who thrives in fast-paced environments and embodies our commitment to excellence. This position offers an opportunity to grow within a reputable Indonesian hospitality brand while contributing to world-class guest satisfaction.
Tanggung Jawab
- Manage guest check-in/check-out procedures efficiently
- Handle incoming calls and manage reservation systems
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate guest records
- Resolve guest inquiries and service requests promptly
- Ensure front desk area remains organized and presentable
- Assist with billing discrepancies and payment processing
- Provide local information and recommendations to guests
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in front desk or customer service role
- Fluent in English and Bahasa Indonesia (written/spoken)
- Proficient in hotel management software (e.g., Opera, Fidelio)
- Strong problem-solving and multitasking abilities
- Exceptional interpersonal and communication skills
- Attention to detail and accuracy in record-keeping
- Ability to work flexible shifts including weekends/holidays