Deskripsi Pekerjaan
Join our dynamic hospitality team as a Front Desk Agent at PT Bangun Eksotis Nugraha in the heart of Badung, Bali. As the first point of contact for our valued guests, you'll deliver exceptional service while managing check-ins, reservations, and VIP experiences in a tropical paradise. This full-time role offers competitive compensation and the opportunity to work in one of Indonesia's premier tourism destinations. We seek a professional, detail-oriented individual with a passion for guest satisfaction to contribute to our reputation for excellence.
Tanggung Jawab
- Manage guest check-in/check-out procedures efficiently using hotel management systems
- Handle reservation inquiries, modifications, and confirmations across multiple platforms
- Process payments accurately and manage cash handling procedures
- Coordinate with housekeeping and maintenance departments for guest requests
- Assist with VHP (Very Important Person) arrangements and special guest requirements
- Resolve guest complaints with professionalism and discretion
- Maintain accurate records of guest interactions and transactions
Kualifikasi
- Previous front desk or hospitality experience preferred
- Proficiency in reservation systems and hotel management software
- Strong communication and interpersonal skills in English and Bahasa Indonesia
- Ability to multitask in a fast-paced environment
- Attention to detail with numerical accuracy
- Problem-solving abilities and conflict resolution skills
- Flexibility to work evenings, weekends, and holidays