Deskripsi Pekerjaan
Join our dynamic hospitality team as a Front Desk Agent and kickstart your career in the exciting tourism industry! We're seeking passionate fresh graduates with exceptional customer service skills to serve as the first point of contact for our valued guests. This role offers an ideal opportunity to develop professional skills while working in a fast-paced environment where every day brings new experiences. You'll be responsible for creating memorable guest experiences through warm interactions, efficient check-in/out processes, and personalized service. Our comprehensive training program ensures you gain expertise in hospitality operations, guest relations, and conflict resolution. Perfect for motivated individuals eager to grow their careers in tourism and hospitality management. Competitive salary, flexible scheduling, and a supportive team environment await you.
Tanggung Jawab
- Greet and welcome guests with professionalism and enthusiasm
- Manage efficient check-in/check-out procedures using hotel systems
- Handle guest inquiries about services, amenities, and local attractions
- Process payments and manage cash transactions accurately
- Coordinate with housekeeping and maintenance departments for guest requests
- Resolve guest complaints promptly and maintain high satisfaction levels
- Ensure front desk area remains clean, organized, and well-stocked
- Assist in basic administrative tasks and report generation
Kualifikasi
- High school diploma or equivalent; recent graduates encouraged to apply
- Excellent communication and interpersonal skills in Bahasa Indonesia
- Basic computer literacy and ability to learn reservation systems
- Strong customer service orientation with problem-solving abilities
- Punctual, reliable, and able to work flexible shifts
- Positive attitude and willingness to learn industry best practices
- Ability to multitask efficiently in a fast-paced environment
- Previous hospitality experience is advantageous but not required