Deskripsi Pekerjaan
Join the dynamic team at Betawi Jaya Mandiri as a dedicated Front Desk Agent. We are looking for a professional who excels in creating a welcoming environment for our guests. In this role, you will serve as the face of our hotel, managing guest arrivals and departures while ensuring their needs are met with efficiency and warmth.
Your primary focus will be on delivering exceptional customer service, handling inquiries, and resolving any guest complaints or issues professionally. This is an exciting opportunity to work in the heart of Jakarta Selatan within a reputable hospitality organization.
Tanggung Jawab
- Greet and welcome guests warmly upon arrival, creating a positive first impression.
- Manage check-in and check-out procedures efficiently using the hotel management system.
- Handle guest inquiries regarding local attractions, services, and room amenities.
- Resolve guest complaints and special requests in a calm, solution-oriented manner.
- Process payments accurately and manage cash transactions and credit card verifications.
- Maintain a clean, organized, and professional front desk area.
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
- Assist with luggage handling and transportation arrangements when necessary.
Kualifikasi
- Minimum 1 year of experience in a hotel front desk or guest services role.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Strong interpersonal skills with the ability to build rapport with diverse guests.
- High school diploma or equivalent; hospitality or tourism certification is preferred.
- Familiarity with property management systems (PMS) is an advantage.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficient in Microsoft Office applications.