Deskripsi Pekerjaan
Join the dynamic team at Court Meridian Hotel & Suites as a Front Desk Clerk, the heart of our guest experience! This pivotal role welcomes visitors with exceptional hospitality while ensuring seamless daily operations. You'll be the first point of contact for guests, managing check-ins/check-outs, handling inquiries, and resolving concerns with professionalism and efficiency. Beyond front desk duties, you'll coordinate with housekeeping, maintenance, and management to maintain service excellence. Our ideal candidate thrives in fast-paced environments, embodies our commitment to guest satisfaction, and contributes to Subic Bay's premier hospitality destination.
We offer competitive compensation, comprehensive training, and a supportive work culture where your growth is valued. If you're passionate about creating memorable guest experiences and possess strong organizational skills, this is your opportunity to shine in a rewarding hospitality career.
Tanggung Jawab
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, requests, and complaints with exceptional service standards
- Process reservations, payments, and billing transactions accurately
- Coordinate with housekeeping and maintenance departments for room readiness
- Maintain accurate guest records and confidential information
- Assist with valet services, luggage handling, and transportation arrangements
- Perform nightly audits and prepare daily reports
- Collaborate with management to implement service improvement initiatives
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Strong communication and problem-solving abilities
- Excellent multitasking and time management skills
- Knowledge of local attractions and tourism services
- Ability to work flexible shifts including weekends/holidays
- Basic cash handling and financial reconciliation experience