Deskripsi Pekerjaan
Join our premium aesthetic clinic in the heart of Seminyak, Bali, as a Front Desk & Customer Service Executive. This is a unique opportunity to be the first point of contact for our valued clients, delivering exceptional customer service while managing all aspects of our front desk operations. As a key member of our team, you'll play a crucial role in creating a welcoming and professional atmosphere that reflects Bodylab's commitment to excellence.
In this dynamic role, you'll be responsible for managing client appointments, handling inquiries with professionalism and empathy, and ensuring a seamless customer experience from arrival to departure. Your excellent communication skills and attention to detail will be essential in maintaining our clinic's reputation for outstanding service. You'll also coordinate with our medical team to ensure efficient patient flow and contribute to maintaining a clean, organized reception area.
Bodylab offers a supportive and collaborative work environment where your growth and development are valued. If you're passionate about customer service, have a keen eye for detail, and thrive in a fast-paced setting, we invite you to apply for this exciting opportunity to join our team in one of Bali's most vibrant locations.
Tanggung Jawab
- Manage client appointments and ensure efficient scheduling of aesthetic treatments
- Provide exceptional customer service as the first point of contact for all visitors
- Handle client inquiries, both in-person and via phone/email, with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with medical and aesthetic staff to ensure smooth client flow
- Maintain a clean, organized, and welcoming reception area
- Assist with marketing initiatives and client retention programs
- Manage inventory of front desk supplies and promotional materials
Kualifikasi
- Minimum 1-2 years of experience in customer service or front desk role
- Excellent communication and interpersonal skills
- Professional appearance and demeanor
- Strong organizational and time management abilities
- Proficiency in appointment scheduling software and basic office applications
- Ability to work effectively in a fast-paced environment
- Knowledge of aesthetic or beauty industry is a plus
- Fluency in English and Bahasa Indonesia