Deskripsi Pekerjaan
Are you a dedicated professional with a passion for hospitality and wellness? Tangan Wellness Spa is looking for a highly motivated Front Desk Customer Service Representative (Female) to join our dynamic team in Sri Hartamas, Kuala Lumpur. As the face of our brand, you will play a crucial role in ensuring our guests have a memorable and relaxing experience from the moment they arrive. We pride ourselves on delivering top-tier beauty and relaxation services, and we need a friendly, organized individual to manage our front operations seamlessly.
In this role, you will be the first point of contact for all visitors, responsible for creating a welcoming atmosphere and providing exceptional service. We offer a competitive salary package of RM 3,500 – RM 5,000 per month, along with a supportive work environment where your contributions are valued. If you possess excellent communication skills, a warm demeanor, and a desire to excel in the beauty and spa industry, we invite you to apply and become part of our growing team.
Tanggung Jawab
- Manage front desk operations efficiently, including check-in, check-out, and greeting guests warmly.
- Handle all incoming phone calls, emails, and walk-ins with professionalism and courtesy.
- Assist in scheduling appointments and maintaining the spa’s calendar to ensure no conflicts.
- Process payments accurately using the Point of Sale (POS) system.
- Maintain the reception area, ensuring it is clean, organized, and aesthetically pleasing at all times.
- Address guest inquiries and resolve any issues or complaints promptly to ensure high satisfaction.
- Coordinate with therapists and service providers to ensure smooth service delivery.
Kualifikasi
- Female preferred.
- Minimum SPM / O-Level qualification or Diploma in any field.
- Previous experience in a spa, hotel, or customer service role is an advantage but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment while maintaining a calm demeanor.
- Basic computer literacy and proficiency in using POS systems.