Deskripsi Pekerjaan
Join our globally reputable company as a Front Desk Executive and become the cornerstone of exceptional guest experiences. This pivotal role demands professionalism, finesse, and impeccable communication skills as you manage the front of house operations. You'll be the first point of contact for high-profile clients and visitors, creating lasting impressions through your polished demeanor and efficient service delivery. The position offers an opportunity to work in a prestigious Raffles Place location, where you'll handle guest check-ins, manage reservations, and resolve inquiries with grace and precision. We seek a dynamic individual who thrives in fast-paced environments and embodies the highest standards of hospitality excellence.
Tanggung Jawab
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle incoming calls and communications professionally
- Coordinate with housekeeping and security teams for seamless operations
- Maintain front desk area appearance and supplies inventory
- Process payments and manage cash transactions securely
- Assist with administrative tasks including scheduling and documentation
- Resolve guest inquiries and complaints with diplomacy
Kualifikasi
- Minimum 1 year experience in front desk or hospitality role
- Exceptional communication and interpersonal skills
- Proficiency in MS Office and reservation systems
- Strong organizational and multitasking abilities
- Professional appearance and customer service mindset
- Ability to work flexible hours including weekends
- Problem-solving skills with attention to detail