Deskripsi Pekerjaan
Are you passionate about delivering world-class hospitality? Marriott Hotels is seeking a dynamic, guest-focused Front Desk Executive to join our professional team in Singapore. At Marriott, we believe in the art of hospitality, where every interaction is an opportunity to innovate and provide our guests with an unforgettable, comfortable, and sophisticated stay.
As the first point of contact for our guests, you will be the face of our brand. You will play a crucial role in curating the guest experience from arrival to departure. If you are a high-energy professional with a background in customer service and a commitment to excellence, we invite you to help us maintain our reputation for exceptional service.
This role is perfect for a hospitality professional who thrives in a fast-paced environment and possesses a natural ability to anticipate guest needs. You will be supported by a global brand that values innovation, career growth, and the highest standards of service.
Tanggung Jawab
- Warmly welcome guests upon arrival and manage the seamless check-in and check-out process.
- Serve as the primary point of contact for guest inquiries, providing accurate information about hotel facilities and local attractions.
- Handle guest feedback and resolve service challenges with empathy, professionalism, and efficiency.
- Manage room assignments, guest profiles, and reservation updates using our Property Management System (PMS).
- Collaborate with housekeeping and security teams to ensure room readiness and maintain guest safety.
- Promote hotel amenities and loyalty programs to enhance the overall guest experience.
- Maintain accurate logs and handle guest billing procedures with meticulous attention to detail.
Kualifikasi
- Minimum GCE 'O' Level or Diploma in Hospitality Management/related field.
- At least 1-2 years of experience in front office operations or guest services in a luxury hotel environment.
- Exceptional verbal and written communication skills in English.
- Proficiency in Property Management Systems (PMS) and Microsoft Office suite.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Well-groomed, professional appearance, and a friendly, service-oriented attitude.
- Ability to work flexible hours, including weekends and public holidays.