Deskripsi Pekerjaan
Join our team at Hotel Metland Seva Seminyak as a Front Desk Guest Services Agent (GSA) and become part of our commitment to delivering exceptional guest experiences. We are seeking a friendly, professional, and detail-oriented individual to be the first point of contact for our valued guests.
As the face of our hotel, you will play a crucial role in creating memorable stays for our guests by providing outstanding service, handling check-in and check-out procedures efficiently, and assisting with any inquiries or requests. Your warm hospitality and problem-solving skills will contribute to our mission of "Creating Your True Bali Home Experience" for every guest.
Hotel Metland Seva Seminyak offers a dynamic work environment where your contributions are valued. If you have a passion for hospitality, excellent communication skills, and a desire to work in one of Bali's most exciting locations, we encourage you to apply for this rewarding position.
Tanggung Jawab
- Provide exceptional customer service to all guests during check-in, check-out, and throughout their stay
- Handle guest inquiries, requests, and complaints with professionalism and efficiency
- Manage reservations, room assignments, and ensure accurate guest information is maintained
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Assist with concierge services, including recommendations for local attractions, restaurants, and transportation
Kualifikasi
- Previous experience in front desk or guest services roles in the hospitality industry
- Excellent communication and interpersonal skills in both Bahasa Indonesia and English
- Strong problem-solving abilities and a customer-focused mindset
- Proficiency with hotel management software and basic computer applications
- Attention to detail and ability to multitask in a fast-paced environment
- Professional appearance and friendly, approachable demeanor