Deskripsi Pekerjaan
Are you a passionate individual who thrives in a dynamic environment and loves creating memorable experiences? Private Advertiser is seeking a dedicated Front Desk Officer to join our energetic team in the stunning area of Pererenan, Badung, Bali. We pride ourselves on delivering exceptional hospitality, and our Front Desk Officer plays a crucial role as the first point of contact for our guests, setting the tone for their entire stay.
In this role, you will be responsible for managing guest check-ins and check-outs with a warm and professional demeanor, ensuring every visitor feels instantly welcomed. You will handle a variety of inquiries, process reservations efficiently, and resolve any issues or complaints with patience and empathy to maintain high levels of guest satisfaction. Beyond the front desk, you will assist in coordinating with other departments to ensure seamless operations throughout the property. If you are looking for a contract position in a beautiful location that offers professional growth, a vibrant work culture, and the chance to be part of a successful team, this is the perfect opportunity for you.
Tanggung Jawab
- Greet and welcome guests upon arrival with a smile, ensuring a positive first impression.
- Manage front desk operations, including check-in, check-out, and registration processes.
- Answer incoming phone calls and emails professionally, responding to inquiries in a timely manner.
- Handle guest complaints and feedback constructively, escalating issues to management when necessary.
- Maintain a clean, organized, and welcoming reception area at all times.
- Assist in processing payments and managing financial transactions accurately.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready.
Kualifikasi
- High school diploma or equivalent qualification in Hospitality or a related field.
- Previous experience in a front desk or reception role is preferred.
- Strong communication and interpersonal skills with a friendly and approachable demeanor.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Fluency in English and Bahasa Indonesia is highly desirable.
- Ability to work flexible hours, including weekends and holidays.
- Must possess a valid ID card (KTP) and a clean criminal record.