Deskripsi Pekerjaan
Are you a hospitality professional with a passion for delivering world-class service? Marie France Bodyline International is seeking a highly motivated and customer-centric Front Desk Officer / Concierge to join our prestigious team in Alabang. As the first point of contact, you will be the face of our brand, ensuring that every client receives a warm, professional, and seamless experience from the moment they step through our doors.
We are looking for individuals who thrive in a fast-paced environment and possess a natural flair for hospitality. If you have a commitment to excellence and a genuine desire to assist others in their wellness and beauty journey, we want to hear from you.
Tanggung Jawab
- Warmly greet and welcome all clients, guests, and visitors with a professional demeanor.
- Manage front desk operations, including appointment scheduling, telephone inquiries, and email correspondence.
- Maintain a pristine and organized reception area that reflects the premium standards of our brand.
- Facilitate smooth client check-in and check-out processes, ensuring accurate data entry and record-keeping.
- Act as a brand ambassador, providing detailed information about our services and wellness programs.
- Coordinate with internal departments to ensure service expectations are met or exceeded.
- Handle client feedback and resolve inquiries promptly to maintain high levels of satisfaction.
Kualifikasi
- Graduate of a Hospitality, Tourism, Communication, or any related degree.
- Minimum of 1-2 years of experience in a front office, concierge, or high-end customer service role.
- Exceptional verbal and written communication skills in English and Filipino.
- Strong interpersonal skills with the ability to build rapport with diverse clientele.
- Proficiency in basic computer applications and scheduling software.
- Well-groomed appearance with a professional and welcoming personality.
- Ability to work a flexible schedule, including weekends and holidays if required.