Deskripsi Pekerjaan
Are you a customer-service superstar with a passion for sales? One Nadela Medical Group is seeking a vibrant and professional Front Desk Officer / Sales Associate to join our team in the heart of Bonifacio Global City. In this role, you will be the face of our clinic, ensuring that every patient receives a world-class welcome while actively contributing to our sales targets through effective service promotion and patient retention.
We are looking for someone who can effortlessly blend warmth and hospitality with a results-oriented mindset. If you thrive in a fast-paced medical environment and are eager to grow your career within a reputable group, we want to hear from you. We offer a competitive salary, a professional work environment, and clear pathways for internal advancement.
Tanggung Jawab
- Manage the front desk operations, providing a professional and welcoming atmosphere for all patients.
- Handle patient inquiries via phone, email, and in-person with high levels of courtesy and professionalism.
- Promote medical services and wellness packages to existing and prospective patients to meet sales KPIs.
- Maintain accurate patient records and manage appointment scheduling via our clinic management system.
- Coordinate with medical staff to ensure a seamless patient journey from arrival to discharge.
- Manage payment processing and administrative documentation accurately and efficiently.
- Assist in maintaining the clinic's reception area to meet high standards of cleanliness and aesthetics.
Kualifikasi
- Bachelor’s degree in Business Administration, Hospitality, Marketing, or any related field.
- At least 1-2 years of experience in front desk, customer service, or retail sales roles.
- Strong verbal and written communication skills in English and Filipino.
- Proven ability to meet sales targets and deliver exceptional customer experiences.
- Highly organized with the ability to multitask in a busy environment.
- Proficiency in Microsoft Office Suite and basic administrative software.
- Professional demeanor with a proactive and 'can-do' attitude.