Deskripsi Pekerjaan
Are you a customer service professional with a passion for automotive excellence? Dangdang New Energy Auto Service is seeking a highly motivated Front Desk Officer / Service Advisor to join our team in Makati City. As the primary point of contact for our valued customers, you will deliver an exceptional service experience from the moment they walk through our doors. Your role is critical in ensuring customer satisfaction and building long-term relationships.
In this role, you will serve as the liaison between customers and our after-sales department, coordinating appointments, providing accurate service estimates, and keeping customers informed about the status of their vehicle. You will also handle inquiries, resolve concerns, and ensure that every interaction reflects our commitment to quality and professionalism. With the growing new energy vehicle market, you will be at the forefront of eco-friendly automotive servicing.
We are looking for someone who is organized, detail-oriented, and thrives in a fast-paced environment. You will have the opportunity to develop your skills in a supportive workplace that values initiative and teamwork. At Dangdang, we provide ongoing training and career advancement opportunities, working alongside skilled technicians and dedicated professionals. Your contributions will directly impact our reputation and customer loyalty.
If you are ready to accelerate your career and make a difference in the evolving automotive industry, we want to hear from you. Apply now and become a key part of our dynamic team!
Tanggung Jawab
- Welcome and assist customers arriving at the service center, ensuring a positive first impression.
- Manage incoming calls, emails, and service appointment requests efficiently.
- Prepare detailed service estimates and clearly explain recommended repairs to customers.
- Liaise between customers and technicians to ensure timely and accurate service delivery.
- Provide real-time updates on vehicle status and estimated completion times.
- Address customer concerns promptly and follow up to ensure high satisfaction levels.
- Maintain a clean, organized, and welcoming reception area.
- Process payments, maintain accurate service records, and assist with administrative tasks.
Kualifikasi
- High school diploma or equivalent; bachelor’s degree in Business or a related field is an advantage.
- At least 1-2 years of experience in customer service, front desk operations, or automotive service advisory.
- Excellent verbal and written communication skills in English.
- Proficient in MS Office (Word, Excel, Outlook) and appointment scheduling software.
- Strong ability to multitask, prioritize, and work under pressure.
- Knowledge of automotive services, especially new energy vehicles (EV/hybrid), is a plus.
- Friendly, professional, and empathetic demeanor with a solution-oriented mindset.
- Willingness to learn and adapt in a fast-growing industry.