Deskripsi Pekerjaan
Are you an experienced automotive professional ready to take the lead in a dynamic workshop environment? PT X-Motors Internasional Group is currently looking for a dedicated Workshop Manager to oversee our operations in the vibrant area of Kelapa Gading, Jakarta Raya. In this pivotal role, you will be responsible for the smooth running of our service center, ensuring high standards of customer satisfaction and technical excellence across all major car brands.
As the Workshop Manager, you will act as the bridge between technical operations and customer service. You will lead a team of skilled technicians and service advisors, driving performance through effective management and continuous training. We value a hands-on approach where you can implement best practices in inventory management, safety compliance, and workflow optimization. Join us to leverage your leadership skills in a competitive environment that rewards results and innovation.
Tanggung Jawab
- Oversee and manage the daily operations of the automotive workshop to ensure efficiency and quality service delivery.
- Lead, mentor, and develop a high-performing team of technicians and service staff to meet daily targets and KPIs.
- Ensure strict adherence to safety protocols, workshop standards, and industry regulations.
- Manage inventory levels of spare parts and tools, coordinating with suppliers to minimize downtime.
- Handle customer complaints and inquiries professionally, ensuring high retention rates and satisfaction.
- Coordinate with the sales department to handle brand transfers and service coordination.
- Analyze workshop performance data to implement process improvements and cost-saving measures.
Kualifikasi
- Minimum of 3-5 years of experience in a managerial role within the automotive service industry.
- Strong knowledge of workshop operations, including diagnostics, repairs, and maintenance for all major car brands.
- Proven leadership skills with the ability to motivate and manage diverse teams effectively.
- Excellent communication and customer service skills in both English and Bahasa Indonesia.
- Familiarity with automotive management software and MS Office applications.
- Valid driving license and certification in automotive repair or management is a plus.
- Ability to work under pressure and meet strict deadlines in a fast-paced environment.