Deskripsi Pekerjaan
We are seeking a highly motivated and friendly Front Desk Receptionist to join the dynamic team at the Grand Regal Hotel. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and memorable experience for everyone who visits our establishment. If you have a passion for hospitality and excellent communication skills, we want to meet you.
In this role, you will be responsible for managing the front desk operations, ensuring smooth check-in and check-out processes, and handling guest inquiries with professionalism. You will also assist with administrative duties, including managing phone calls, processing payments, and maintaining accurate guest records in our Property Management System (PMS). We pride ourselves on our service excellence, and we are looking for a candidate who shares our commitment to quality.
Join us in Davao and be part of a world-class hospitality team. We offer a competitive salary package and a supportive work environment where you can grow your career in the hotel industry.
Tanggung Jawab
- Greet and welcome guests warmly, ensuring a positive first impression of the hotel.
- Check guests in and out efficiently, handling all necessary paperwork and payments.
- Answer incoming phone calls professionally and transfer them to the appropriate department or take detailed messages.
- Manage and update guest profiles and reservation details in the hotel management system.
- Assist guests with inquiries regarding hotel services, local attractions, and transportation.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and guest requests are met promptly.
- Maintain a clean, organized, and welcoming reception area at all times.
Kualifikasi
- Candidate must possess at least a Bachelor's/College Degree in Hospitality, Tourism, or Hotel Management or equivalent.
- At least 1-2 years of experience in a similar front desk or reception role is preferred.
- Excellent verbal and written communication skills in English.
- Strong customer service orientation with a friendly and approachable demeanor.
- Proficient in using hotel software (PMS) and Microsoft Office applications.
- Ability to work flexible shifts, including weekends, holidays, and night shifts.
- Punctual, well-groomed, and presentable appearance.