Deskripsi Pekerjaan
Join our team at 13 Tiles Mahjong as a Front Desk Receptionist & Customer Service Specialist! We are seeking friendly, energetic, and customer-focused individuals to help create an exceptional experience for our guests. As the first point of contact for our establishment, you will play a crucial role in shaping our customers' perception and satisfaction.
In this dynamic role, you will be responsible for managing front desk operations, providing excellent customer service, handling transactions, and ensuring our guests have a memorable experience. We value professionalism, positive attitude, and the ability to multitask in a fast-paced environment.
13 Tiles Mahjong offers a supportive work culture where your contributions are recognized and appreciated. If you're passionate about delivering exceptional customer service and want to be part of a growing team, we encourage you to apply. We provide competitive compensation and opportunities for professional growth.
Don't miss this opportunity to join our team and make a difference in our guests' experiences. Apply today and become an integral part of our commitment to excellence in customer service!
Tanggung Jawab
- Greet and welcome guests with a warm, professional demeanor
- Manage front desk operations including check-ins, check-outs, and reservations
- Handle cash transactions accurately and efficiently
- Answer phone calls and respond to inquiries via email or in-person
- Provide information about services, products, and promotions
- Address customer concerns and resolve issues promptly
- Maintain a clean and organized reception area
- Assist with administrative tasks as needed
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Previous experience in customer service, reception, or cashier roles preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy in handling transactions
- Ability to multitask and work efficiently in a fast-paced environment
- Basic computer skills and familiarity with office software
- Positive attitude with a customer-first mindset
- Ability to work flexible hours including weekends and holidays if required