Deskripsi Pekerjaan
Join our vibrant hostel's multicultural team in the heart of George Town's core heritage zone! As a Front Desk Team Member, you'll be the first point of contact for backpackers from around the world, creating memorable experiences while exploring Penang's rich cultural tapestry. This full-time position offers the unique opportunity to immerse yourself in a dynamic hospitality environment where every day brings new faces and stories. Located in one of Malaysia's most iconic destinations, you'll contribute to our guests' travel adventures while developing invaluable customer service skills in a fast-paced, international setting.
Tanggung Jawab
- Manage guest check-in/check-out procedures efficiently using our reservation system
- Provide detailed information about local attractions, transportation, and cultural experiences
- Handle guest inquiries, complaints, and special requests with professionalism
- Maintain accurate records of room assignments and payment transactions
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Process payments and manage cash handling procedures
- Support marketing initiatives by promoting hostel facilities and local tours
Kualifikasi
- Excellent communication and interpersonal skills in English
- Previous customer service or hospitality experience preferred
- Ability to work efficiently in a fast-paced, multicultural environment
- Strong problem-solving and conflict resolution abilities
- Proficiency with basic office software and reservation systems
- Knowledge of George Town attractions and Penang tourism landscape
- Flexible availability including weekends and holidays
- Positive attitude with genuine enthusiasm for traveler interactions