Deskripsi Pekerjaan
Are you a hospitality professional who thrives on creating memorable guest experiences? Do you have a passion for great food and a talent for making people feel welcome?
Freedom in Flavor Experience Corp., the visionary group behind the acclaimed Pat & Pat Restaurant located in the vibrant Capitol Hills area of Quezon City, is seeking an enthusiastic and dedicated Front of House Assistant (Server/Host) to join our growing family.
At Pat & Pat, we are dedicated to delivering more than just a meal—we craft an atmosphere of warmth, excitement, and unparalleled flavor. Our team is the backbone of this mission. As our Front of House Assistant, you will be the first smile our guests see and the last impression they take home. You are the storyteller, the guide, and the orchestrator of their dining journey.
We are looking for someone with genuine charisma, a sharp eye for detail, and the stamina to excel in a dynamic, high-energy setting. You will handle reservations with finesse, guide guests through our innovative menu with expert recommendations, and ensure every moment of their visit is seamless and delightful. Your ability to multitask and maintain composure during peak hours will be essential to our collective success.
What We Offer:
- A competitive monthly salary range of ₱18,000 to ₱25,000, commensurate with experience.
- Opportunities for career growth and professional development within a prestigious restaurant group.
- A supportive, team-oriented workplace that celebrates diversity and creativity.
- Employee meal discounts and a fun, fast-paced working environment.
If you are ready to bring your passion for service to a brand that values excellence, we want to meet you. Take the next step in your hospitality career and become a key part of the Pat & Pat family in Capitol Hills, QC!
Tanggung Jawab
- Warmly welcome and seat guests, managing the reservation book and waitlist efficiently to ensure a smooth dining flow throughout service.
- Present menus, articulate daily specials, and provide expert recommendations on food and beverage pairings to enhance the overall guest experience.
- Accurately record food and beverage orders using the POS system, communicating specific dietary needs and preferences to the kitchen team.
- Serve dishes and drinks with proper etiquette, attending to table maintenance, refills, and guest satisfaction throughout the meal.
- Proactively anticipate guest needs, handling complaints, special requests, or feedback professionally and escalating to management when required.
- Process guest payments accurately, including cash handling, credit card transactions, and bill reconciliation.
- Collaborate closely with back-of-house and bar staff to ensure impeccable timing, quality, and presentation of every plate.
- Maintain strict adherence to sanitation, safety, and alcohol service regulations, keeping the dining area clean, organized, and inviting.
Kualifikasi
- High school diploma or equivalent; a degree or certification in Hospitality Management, Tourism, or a related field is an advantage.
- At least 1 to 2 years of proven experience as a server, host, or FOH staff in a casual dining or upscale restaurant setting.
- Exceptional interpersonal and communication skills, with a confident command of the English language (both verbal and written).
- Ability to thrive in a fast-paced environment while maintaining a calm, friendly, and professional demeanor under pressure.
- Highly organized with strong multitasking abilities and keen attention to detail.
- Must be flexible to work various shifts, including weekends, holidays, and extended hours as needed.
- Applicants must be a resident of Quezon City or willing to relocate to the Capitol Hills area.
- A passionate team player with a genuine love for the hospitality industry and a guest-centric mindset.