Deskripsi Pekerjaan
Are you a vibrant, hospitality-driven professional with a passion for wellness? Our elite, community-driven padel and wellness club located in the heart of Melawai, Jakarta Selatan, is looking for a polished Front of House / Receptionist to be the face of our brand.
As the first point of contact, you will play a pivotal role in creating a welcoming, high-end atmosphere for our members. We are looking for someone who excels in guest relations, maintains an immaculate front desk environment, and possesses the energy to thrive in a fast-paced, upscale sporting environment. This is an excellent opportunity for a candidate who values a premium lifestyle brand and wants to contribute to a growing community.
If you are proactive, well-spoken, and passionate about service excellence, we would love to meet you.
Tanggung Jawab
- Serve as the primary point of contact for members and guests, ensuring a premium welcome experience.
- Manage the front desk operations, including member check-ins, guest registration, and court/facility bookings.
- Handle incoming inquiries via phone, email, and in-person with professionalism and brand alignment.
- Assist with administrative tasks, including membership database management and daily activity reports.
- Maintain the aesthetics of the reception and lounge area to ensure they meet our club's high cleanliness and organization standards.
- Collaborate with club staff to resolve guest issues promptly and effectively.
- Promote club events, programs, and wellness services to members and visitors.
Kualifikasi
- Minimum of 1-2 years of experience in front office, hospitality, or customer service roles (experience in boutique gyms or high-end clubs is a plus).
- Strong communication skills in both Indonesian and English.
- Polished, professional, and friendly demeanor with a proactive attitude.
- Exceptional organizational skills and the ability to multitask in a busy environment.
- Proficiency in Microsoft Office Suite and basic booking software.
- Flexibility to work on shifts, including weekends and public holidays as required by club hours.
- Passionate about sports, wellness, and building community connections.