Deskripsi Pekerjaan
Join our dynamic team at PT. Bombora Resorts Indonesia as a Front Office professional and become the heart of our guest experience operations. As the first point of contact for our valued guests, you will play a crucial role in creating memorable experiences that reflect the exceptional service and warm hospitality Bali is known for. In this position, you'll have the opportunity to showcase your interpersonal skills while managing check-in/check-out processes, handling guest inquiries, and resolving any concerns with professionalism and efficiency. Our resort environment offers a unique blend of cultural richness and tropical luxury, providing the perfect backdrop for your career growth in the hospitality industry. If you're passionate about delivering outstanding service and thrive in fast-paced settings, this role will allow you to develop your expertise in guest relations, reservation management, and team coordination. We offer competitive compensation, comprehensive training, and a supportive work environment where your contributions are valued. Take the next step in your hospitality career with PT. Bombora Resorts Indonesia and make a lasting impact on our guests' Bali experience.
Tanggung Jawab
- Manage guest check-in and check-out processes efficiently and warmly
- Handle guest inquiries, requests, and concerns with professionalism and empathy
- Operate hotel management systems for reservations and room assignments
- Coordinate with housekeeping and other departments to ensure guest satisfaction
- Process payments and manage billing accurately
- Maintain comprehensive knowledge of resort facilities, services, and local attractions
- Assist in resolving guest complaints and issues promptly
- Participate in regular training sessions to enhance service quality
Kualifikasi
- Previous experience in front office or guest services preferred
- Excellent communication and interpersonal skills in English and Bahasa Indonesia
- Strong problem-solving abilities with a customer-focused approach
- Proficiency in hotel management software and basic computer applications
- Professional appearance and positive attitude
- Ability to work flexible hours, including weekends and holidays
- Attention to detail and organizational skills
- Knowledge of Bali tourism and attractions is a plus