Deskripsi Pekerjaan
We are seeking a highly professional Front Office Agent to deliver exceptional guest experiences at our prestigious Manila location. As the first point of contact for our valued guests, you will be instrumental in creating a welcoming atmosphere while ensuring seamless service delivery. Your responsibilities will include managing guest inquiries, coordinating safety deposit box services with meticulous attention to security protocols, and maintaining comprehensive knowledge of all hotel amenities and local attractions. This role demands a proactive approach to problem-solving and a commitment to upholding the highest standards of hospitality excellence.
Successful candidates will demonstrate exceptional customer service skills, financial accountability, and the ability to multitask in a fast-paced environment. You will collaborate closely with housekeeping, security, and management teams to resolve guest requests efficiently. The ideal candidate will possess strong communication abilities and cultural sensitivity to cater to our diverse international clientele. Join our team to become an ambassador of our brand's commitment to personalized service and operational excellence.
Tanggung Jawab
- Manage guest requests for safety deposit box services with precision and security compliance
- Provide detailed information about hotel services, amenities, and local attractions
- Handle guest check-in/check-out procedures efficiently using property management systems
- Resolve guest inquiries and concerns with prompt, solution-oriented responses
- Maintain accurate records of guest transactions and safety deposit box activities
- Collaborate with housekeeping and security teams for seamless service coordination
- Adhere to company policies and emergency procedures at all times
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in front desk or guest services role
- Proficiency in property management systems (Opera, Fidelio, etc.)
- Strong cash handling and basic accounting skills
- Excellent communication and interpersonal abilities
- Knowledge of safety deposit box protocols and security measures
- Ability to work flexible shifts including weekends and holidays
- Professional appearance and service-oriented demeanor