Deskripsi Pekerjaan
Join our dynamic hospitality team as a Front Office Agent at Red Planet Philippines Services Corporation! As the first point of contact for our valued guests, you'll play a pivotal role in creating exceptional experiences. This position requires exceptional customer service skills, attention to detail, and the ability to thrive in a fast-paced environment. You'll manage the complete guest journey from reservation to checkout, ensuring seamless operations and memorable stays. If you're passionate about hospitality and excel in problem-solving, this role offers an exciting opportunity to grow your career in one of Metro Manila's leading hotel chains.
Tanggung Jawab
- Manage guest reservations through multiple channels (phone, email, online platforms)
- Process guest check-in/check-out procedures efficiently using hotel management systems
- Assign guest rooms based on preferences, availability, and special requests
- Handle guest inquiries, complaints, and requests with prompt resolution
- Process payments, manage billing discrepancies, and ensure accurate financial settlements
- Coordinate with housekeeping, maintenance, and security departments for guest needs
- Maintain accurate guest records and confidential information
- Uphold brand standards through consistent service delivery
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year experience in front office or customer service role
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Basic mathematical skills for financial transactions
- Ability to work flexible shifts including weekends and holidays
- Proficient in English and Filipino; knowledge of other languages is an advantage