Deskripsi Pekerjaan
Are you a hospitality professional with a passion for delivering world-class guest experiences? Amandaya Canggu is seeking a dedicated and charismatic Front Office Agent to join our prestigious team in the heart of Bali. As the first point of contact for our guests, you will play a pivotal role in creating a memorable, seamless, and luxurious stay for visitors from around the globe.
At Amandaya Canggu, we believe that our team is our greatest asset. We provide an environment that fosters professional growth, continuous learning, and career advancement within the luxury hospitality sector. If you are detail-oriented, have a flair for service, and thrive in a dynamic, high-end atmosphere, we would love to welcome you to our professional family.
Tanggung Jawab
- Warmly welcome guests upon arrival, ensuring a smooth and efficient check-in and check-out process.
- Manage guest inquiries, requests, and concerns with professionalism, empathy, and a solutions-oriented mindset.
- Coordinate with housekeeping and maintenance departments to ensure rooms are prepared to the highest standard of excellence.
- Handle incoming reservations, room assignments, and special requests with precision and attention to detail.
- Provide comprehensive information regarding hotel facilities, local Canggu attractions, and transport services.
- Maintain accurate guest accounts and process payments in accordance with hotel financial policies.
- Maintain a professional, elegant, and organized front desk environment at all times.
Kualifikasi
- Minimum 1-2 years of experience in a Front Office or Guest Relations role within a luxury hotel or boutique resort.
- Fluent in English (written and spoken); proficiency in additional languages is a distinct advantage.
- Deep understanding of hotel management systems (PMS) and standard front office software.
- Exceptional interpersonal and communication skills with a polished, professional demeanor.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Willingness to work flexible hours, including weekends, holidays, and rotating shifts.
- Deeply committed to providing personalized service and exceeding guest expectations.