Deskripsi Pekerjaan
Teck Guan Group is seeking a dynamic and enthusiastic Front Office Assistant to join our team in the beautiful region of Tawau, Sabah. This is an exciting opportunity for individuals who thrive in social environments and are passionate about delivering exceptional hospitality experiences.
As a Front Office Assistant, you will be the face of our organization, greeting guests and visitors with warmth and professionalism. Your excellent communication skills and natural ability to connect with people will be instrumental in creating positive first impressions and ensuring customer satisfaction.
This role offers an excellent pathway for those looking to launch or advance their career in the hospitality and tourism industry. You will work in a fast-paced environment where no two days are the same, gaining valuable skills that will serve you throughout your professional journey.
We are looking for candidates who possess a genuine desire to help others and take pride in providing outstanding service. If you are a team player with a positive attitude and the ability to handle multiple tasks efficiently, we want to hear from you.
Tanggung Jawab
- Greet and welcome guests, visitors, and customers with a friendly and professional demeanor
- Manage incoming calls, emails, and inquiries, providing accurate information and exceptional service
- Process reservations, bookings, and check-ins/check-outs efficiently
- Maintain a clean and organized front office area, ensuring all supplies are stocked
- Handle guest complaints and concerns professionally, escalating issues when necessary
- Collaborate with other departments to ensure seamless operations and guest satisfaction
- Process payments and maintain accurate records of transactions
- Assist with administrative tasks including filing, data entry, and document preparation
Kualifikasi
- Strong interpersonal and communication skills with a natural ability to connect with diverse audiences
- Minimum education: SPM/Malaysia Certificate of Education or equivalent
- Previous experience in customer service, hospitality, or front office roles is advantageous
- Proficiency in Microsoft Office applications (Word, Excel, and Email)
- Excellent organizational skills with the ability to multitask in a fast-paced environment
- Professional appearance and positive, energetic attitude
- Basic knowledge of the hospitality and tourism industry in Malaysia
- Ability to work flexible hours, including weekends and public holidays