Deskripsi Pekerjaan
Are you a hospitality enthusiast looking to kickstart your career in a dynamic environment? Sunway Hotels & Resorts is seeking a dedicated Front Office Assistant to join our vibrant team. In this pivotal role, you will serve as the first point of contact for our valued guests, ensuring their stay begins with a warm welcome and seamless experience. We pride ourselves on delivering exceptional service, and we need a proactive individual who thrives in a fast-paced setting to help us maintain our high standards.
Your primary responsibility will be to manage the front desk operations efficiently while providing top-tier customer service. You will handle guest inquiries, manage room reservations, and coordinate various front office activities to ensure smooth hotel operations. If you have a passion for creating memorable guest experiences and possess excellent communication skills, we want to hear from you.
Tanggung Jawab
- Manage front desk operations including check-in, check-out, and rooming.
- Greet guests warmly upon arrival and ensure a smooth check-in process.
- Handle incoming phone calls and emails professionally, directing them to the appropriate department.
- Assist guests with inquiries regarding hotel facilities, local attractions, and transportation.
- Process payments and handle cash transactions accurately.
- Maintain a tidy and organized reception area to reflect the hotel's standards.
- Collaborate with housekeeping and other departments to ensure guest satisfaction.
Kualifikasi
- High school diploma or equivalent qualification.
- Previous experience in a hotel front office or customer service role is preferred.
- Strong verbal and written communication skills in English.
- Friendly, approachable, and possess a genuine passion for hospitality.
- Ability to work flexible shifts, including weekends and public holidays.
- Proficient in using hotel management software or Microsoft Office applications.
- Strong problem-solving skills with a customer-first mindset.