Deskripsi Pekerjaan
Join the vibrant hospitality team at Yeng Keng Hotel in Penang as a Front Office Assistant! This full-time role is your gateway to delivering exceptional guest experiences in one of Malaysia's most iconic tourist destinations. As the first point of contact for our valued guests, you'll be instrumental in creating memorable stays through seamless check-in/check-out processes, accurate reservation management, and prompt resolution of guest inquiries. The position offers shift flexibility to ensure 24/7 premium service coverage, making it ideal for dynamic professionals who thrive in fast-paced environments.
We're seeking candidates with a passion for hospitality excellence and strong interpersonal skills. This role provides an excellent foundation for career growth within the luxury hotel sector, with opportunities to develop expertise in guest relations, revenue management, and team coordination. Yeng Keng Hotel offers competitive remuneration, comprehensive training, and a supportive work culture that values initiative and customer-centricity.
Tanggung Jawab
- Manage efficient guest check-in/check-out procedures
- Process reservations and booking modifications accurately
- Respond to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance departments
- Handle billing transactions and payment processing
- Maintain front desk area organization and cleanliness
- Assist with guest complaints and issue resolution
- Update guest records in property management systems
Kualifikasi
- High school diploma or equivalent qualification
- 1+ years hospitality or customer service experience
- Strong communication and interpersonal skills
- Proficiency in reservation software (Opera, Fidelio)
- Basic knowledge of hotel operations and amenities
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and problem-solving abilities
- Professional appearance and friendly demeanor