Deskripsi Pekerjaan
Join The Frangipani Langkawi Resort & Spa as a Front Office Assistant cum Reservations and become part of our award-winning hospitality team. Located in the breathtaking tropical paradise of Langkawi, we offer a dynamic environment where your passion for guest service can flourish. This role combines front desk operations with reservation management, providing comprehensive exposure to luxury resort hospitality. Enjoy competitive compensation, structured career progression, and opportunities for professional development within our internationally recognized brand. As a key point of contact for our discerning guests, you'll deliver exceptional experiences that align with our commitment to excellence. We provide comprehensive training, competitive benefits, and a supportive workplace culture that values teamwork and innovation.
Tanggung Jawab
- Manage all front desk operations including check-in/check-out procedures, guest registration, and key issuance
- Handle end-to-end reservation management for resort accommodations and facilities
- Process payments, manage cash floats, and maintain accurate financial records
- Respond promptly to guest inquiries and resolve issues with exceptional service
- Coordinate with housekeeping, maintenance, and F&B departments for seamless guest experiences
- Utilize property management systems to update availability and manage bookings
- Assist in VIP guest handling and special requests to elevate guest satisfaction
Kualifikasi
- Minimum 1 year experience in hotel front desk or reservations role
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Strong communication skills in English and Bahasa Malaysia
- Exceptional customer service orientation with problem-solving abilities
- Basic knowledge of local attractions and tourism services
- Ability to multitask effectively in a fast-paced environment
- Professional appearance and courteous demeanor
- Valid Malaysian work permit (if applicable)