Deskripsi Pekerjaan
Are you a friendly and responsible individual looking for a rewarding career in the vibrant hospitality industry? Attic in Melaka is currently seeking a dedicated Front Office Assistant to join our dynamic team. We pride ourselves on providing exceptional service, and we are looking for a candidate who embodies our core values of friendliness, reliability, and professionalism.
As the face of our hotel, you will play a crucial role in ensuring our guests have a memorable and comfortable stay. This position offers a great opportunity to develop your customer service skills in a supportive environment. We are specifically looking for a Mandarin-speaking candidate who is ready to embrace a fast-paced schedule and contribute to our success.
If you are energetic, presentable, and willing to work shifts, including weekends and public holidays, we want to hear from you. Join us at Attic and take the next step in your hospitality career today.
Tanggung Jawab
- Greet guests warmly and efficiently upon arrival, managing check-ins and check-outs with a smile.
- Handle incoming phone calls and emails professionally, providing accurate information to callers and guests.
- Respond to guest inquiries and resolve complaints promptly to ensure high levels of customer satisfaction.
- Manage the front desk operations, including handling cash transactions and processing payments securely.
- Assist with luggage handling and provide information regarding local attractions, dining, and transportation.
- Maintain the cleanliness and organization of the front desk area and lobby to uphold a professional image.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas are in excellent condition.
Kualifikasi
- Minimum SPM/STPM or Diploma in Hospitality, Tourism, or a related field is preferred.
- Proficiency in Mandarin (speaking and writing) is required.
- Strong interpersonal and communication skills with a genuine passion for customer service.
- Ability to work flexible shifts, including weekends, evenings, and public holidays.
- High level of reliability, punctuality, and responsibility.
- Basic computer literacy (MS Office) and familiarity with Property Management Systems (PMS) is an advantage.
- Pleasant appearance and professional demeanor.