Deskripsi Pekerjaan
Our client is a prestigious specialist healthcare provider with a reputation for excellence, operating across several key sites in Indonesia. They are currently looking for a professional and dedicated Front Office Assistant Manager to enhance their operations in Bali. This position offers a unique opportunity for an experienced hospitality or healthcare professional to lead a team focused on delivering high-end patient services within a sophisticated clinical environment.
As the Front Office Assistant Manager, you will be the backbone of the patient coordination experience. You will oversee the daily flow of the front desk, ensuring that administrative processes are handled with precision while maintaining a warm and welcoming atmosphere. This role requires a blend of operational savvy, leadership expertise, and a deep commitment to service excellence. You will play a key role in staff development, process improvement, and maintaining the highest standards of professionalism.
The ideal candidate will thrive in a fast-paced environment, balancing the technical requirements of healthcare administration with the soft skills needed for premium guest relations. Our client values innovation and efficiency, and you will be encouraged to bring new ideas to the table to streamline the patient intake process and improve overall facility operations. Join a team that values your leadership and offers a competitive package in one of the world's most beautiful locations. This is the perfect career move for those looking to merge their hospitality background with the rewarding field of healthcare.
Tanggung Jawab
- Oversee and coordinate daily front office operations to ensure a seamless patient experience.
- Supervise, mentor, and train front desk staff on service standards and administrative procedures.
- Manage patient inquiries, feedback, and conflict resolution with a high degree of professionalism.
- Coordinate appointment scheduling and optimize patient flow across multiple clinical departments.
- Monitor and ensure the accuracy of patient registration, medical records, and billing data.
- Collaborate with the management team to implement and improve operational protocols.
- Maintain a high standard of facility presentation and ensure compliance with healthcare regulations.
- Prepare regular reports on front office performance, occupancy, and service metrics.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Business Administration, or Healthcare Management.
- At least 3-5 years of experience in front office or guest relations, preferably in a premium hotel or healthcare setting.
- Proven leadership experience with the ability to manage and motivate a diverse team.
- Excellent communication skills in both English and Indonesian (written and verbal).
- Strong proficiency in Hospital Information Systems (HIS) or Property Management Systems (PMS).
- Exceptional problem-solving skills and the ability to remain calm under pressure.
- A customer-centric mindset with a strong attention to detail.
- Willingness to work flexible hours based on the facility's operational needs.