Deskripsi Pekerjaan
Are you a hospitality professional with a passion for guest service and a love for the serene atmosphere of Ubud? Priyankara is currently seeking a dedicated Front Office Associate to join our vibrant team in the heart of Bali. As the first point of contact for our guests, you will play a pivotal role in delivering an unforgettable experience that reflects the warmth and culture of Indonesian hospitality.
At Priyankara, we believe in fostering a supportive work environment where career growth is encouraged, and our team members are valued. You will work in a stunning environment, engaging with travelers from around the globe, and providing them with the seamless support they need to enjoy their stay. If you are organized, friendly, and thrive in a fast-paced guest-facing role, we want to hear from you!
Tanggung Jawab
- Manage the check-in and check-out process with accuracy and a welcoming demeanor.
- Serve as the primary point of contact for guest inquiries, providing local recommendations and assistance.
- Handle incoming calls, email inquiries, and reservation adjustments professionally.
- Maintain clear communication between departments, including housekeeping and maintenance, to ensure guest rooms meet our standards.
- Manage guest accounts and process payments using our property management system.
- Ensure the lobby area remains clean, professional, and inviting at all times.
- Handle guest concerns or issues promptly, ensuring a high level of customer satisfaction.
Kualifikasi
- Previous experience in a front desk or hospitality role is preferred, though entry-level candidates with strong service skills are welcome.
- Excellent verbal and written communication skills in English; proficiency in Indonesian is required.
- Strong computer literacy and ability to learn property management software quickly.
- Warm, friendly personality with a professional appearance.
- Ability to multitask in a busy environment and remain calm under pressure.
- Flexible availability, including weekends and public holidays.
- A passion for providing exceptional customer service and creating memorable guest experiences.