Deskripsi Pekerjaan
Join Inn De Avenida, a premier hospitality establishment in the heart of Makati City, and become part of our dedicated team as a Front Office Associate. We are seeking a customer-oriented professional who excels in delivering exceptional guest experiences and maintaining the highest standards of service excellence.
In this role, you will serve as the first point of contact for our guests, embodying our commitment to warmth, professionalism, and attentiveness. Your responsibilities will include managing check-in and check-out processes, handling guest inquiries with care, and ensuring seamless coordination with other hotel departments to meet guest expectations.
We offer a dynamic work environment where your contributions are valued, opportunities for career growth are available, and you will work alongside a supportive team passionate about hospitality. If you thrive in fast-paced settings and take pride in creating memorable stays for our guests, we invite you to apply and grow with us.
Tanggung Jawab
- Greet and welcome guests with a warm and professional demeanor
- Process guest check-ins and check-outs efficiently and accurately
- Manage reservations through our property management system
- Respond to guest inquiries, requests, and complaints promptly
- Coordinate with housekeeping and other departments to ensure guest satisfaction
- Maintain up-to-date knowledge of hotel services, amenities, and local attractions
- Handle cash transactions and maintain proper accounting procedures
Kualifikasi
- High school diploma or equivalent; hospitality or tourism education is a plus
- Previous experience in a hotel or customer service role is preferred
- Excellent interpersonal and communication skills in English
- Proficiency in computer applications and property management software
- Ability to work in shifts, including weekends and holidays
- Professional appearance and positive attitude
- Strong attention to detail and organizational skills
- Filipino nationals are encouraged to apply