Deskripsi Pekerjaan
Join our dynamic team at Jipang Group of Companies as a Front Office Associate, where you'll be the cornerstone of our guest experience in the heart of Metro Manila's hospitality scene. This pivotal role demands exceptional interpersonal skills to manage guest check-in/check-out procedures, handle complex reservations, and provide instant solutions to inquiries across our hotel, spa, and casino operations. You'll maintain meticulous records, coordinate with housekeeping and security teams, and ensure seamless service delivery in a fast-paced environment. Ideal candidates will thrive in multitasking scenarios while upholding our brand's reputation for excellence through proactive communication and attention to detail.
Tanggung Jawab
Manage guest registration and departure processes with efficiency and accuracyHandle reservation inquiries and modifications using hotel management systemsRespond to guest inquiries regarding services, facilities, and local attractionsCoordinate with housekeeping and maintenance departments for guest requestsProcess payments and maintain accurate financial transaction recordsAssist in resolving guest complaints with professionalism and discretionPerform administrative tasks including filing, data entry, and report generation
Kualifikasi
High school diploma or equivalent; hospitality certification preferredMinimum 1 year experience in front office or customer service roleProficiency in reservation systems and MS Office applicationsExceptional communication skills in English and FilipinoStrong problem-solving abilities and attention to detailAbility to work flexible hours including weekends and holidaysKnowledge of hotel operations and PMS systems advantageous