Deskripsi Pekerjaan
Welcome to Shangri-La Group, where world-class hospitality meets unparalleled luxury. We are seeking a dynamic and guest-oriented Front Office Associate to join our prestigious team in the heart of Orchard, Singapore. As the face of our hotel, you will be responsible for delivering exceptional service to our discerning guests, ensuring a seamless experience from check-in to check-out. Your professionalism, warmth, and attention to detail will create lasting impressions and uphold our reputation as a leader in the hospitality industry.
Responsibilities include but are not limited to:
- Greeting and welcoming guests upon arrival, managing check-in and check-out procedures efficiently.
- Handling guest inquiries, requests, and complaints with promptness and courtesy.
- Managing reservations, cancellations, and modifications through the hotel's property management system.
- Coordinating with housekeeping, concierge, and other departments to exceed guest expectations.
- Processing payments, managing billing, and maintaining accurate guest accounts.
- Providing information about hotel facilities, local attractions, and services.
- Maintaining a clean, organized, and professional front desk area.
To succeed in this role, you should possess:
- Diploma or degree in Hospitality or related field (or equivalent experience).
- Proven experience in a front office or customer service role, preferably in a luxury hotel environment.
- Excellent communication and interpersonal skills in English; additional languages are a plus.
- Proficiency in hotel property management systems (e.g., Opera) and Microsoft Office.
- Strong problem-solving abilities and a proactive approach to guest needs.
- Ability to work flexible hours, including weekends and holidays.
- Impeccable grooming and a polished, professional demeanor.
- Passion for delivering exceptional service and creating memorable guest experiences.
We offer a competitive salary of $2,200 – $2,580 per month, along with comprehensive benefits, career development opportunities, and a supportive team environment. If you are the right person, what are you waiting for? Click the apply button now!
Tanggung Jawab
- Greeting and welcoming guests upon arrival, managing check-in and check-out procedures efficiently.
- Handling guest inquiries, requests, and complaints with promptness and courtesy.
- Managing reservations, cancellations, and modifications through the hotel's property management system.
- Coordinating with housekeeping, concierge, and other departments to exceed guest expectations.
- Processing payments, managing billing, and maintaining accurate guest accounts.
- Providing information about hotel facilities, local attractions, and services.
- Maintaining a clean, organized, and professional front desk area.
Kualifikasi
- Diploma or degree in Hospitality or related field (or equivalent experience).
- Proven experience in a front office or customer service role, preferably in a luxury hotel environment.
- Excellent communication and interpersonal skills in English; additional languages are a plus.
- Proficiency in hotel property management systems (e.g., Opera) and Microsoft Office.
- Strong problem-solving abilities and a proactive approach to guest needs.
- Ability to work flexible hours, including weekends and holidays.
- Impeccable grooming and a polished, professional demeanor.
- Passion for delivering exceptional service and creating memorable guest experiences.