Deskripsi Pekerjaan
Join the vibrant team at Oasis Padel Club, Jakarta's premier destination for padel enthusiasts! We're seeking a dynamic Front Office Associate to be the welcoming face of our state-of-the-art facility. In this pivotal role, you'll deliver exceptional guest experiences while managing all front desk operations. Our club combines cutting-edge padel courts with a sophisticated social atmosphere, creating an ideal environment for sports lovers and community members. As a key ambassador of our brand, you'll ensure every interaction reflects our commitment to excellence and passion for padel sports. This position offers growth opportunities in Indonesia's expanding sports hospitality sector.
Oasis Padel Club provides a collaborative work culture where your contributions directly impact member satisfaction. You'll gain valuable experience in premium sports facility management while enjoying competitive compensation and a dynamic team environment. If you thrive in fast-paced settings and possess a genuine passion for customer service, this role is your gateway to a fulfilling career in Jakarta's booming sports tourism industry.
Tanggung Jawab
- Manage all front desk operations including guest check-in/check-out and member registration
- Handle court reservations, membership inquiries, and payment processing
- Coordinate with maintenance and coaching staff to ensure seamless service delivery
- Maintain accurate records of transactions, memberships, and facility usage
- Assist in organizing club events and tournaments
- Resolve guest concerns promptly and escalate complex issues appropriately
- Uphold club standards through professional communication and appearance
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in customer service or front desk roles
- Excellent communication skills in Bahasa Indonesia and English
- Proficient with reservation systems and MS Office applications
- Strong organizational skills with attention to detail
- Pleasant demeanor and ability to multitask in fast-paced environments
- Knowledge of padel sports or willingness to learn