Deskripsi Pekerjaan
Join The Ambengan Tenten as a Front Office Associate and become the heart of our guest experience in Bali's vibrant hospitality scene. This dynamic role combines exceptional customer service with operational excellence to ensure every guest's journey begins and ends seamlessly. You'll be the first point of contact for visitors, creating memorable impressions through personalized interactions while maintaining smooth front desk operations. The ideal candidate thrives in fast-paced environments, possesses strong problem-solving skills, and is passionate about delivering outstanding service that aligns with Bali's renowned hospitality standards. This position offers an opportunity to work in a culturally rich setting while developing valuable expertise in guest relations and hospitality management.
Tanggung Jawab
- Provide exceptional guest services including warm greetings, check-in/check-out procedures, and personalized assistance
- Manage reservation systems efficiently, ensuring accurate booking details and availability
- Handle guest inquiries, resolve complaints, and coordinate with other departments for seamless service delivery
- Maintain front desk operations including call handling, mail distribution, and administrative tasks
- Ensure compliance with safety protocols and maintain a clean, organized reception area
- Process payments, manage billing inquiries, and maintain financial transaction records
- Collaborate with housekeeping, maintenance, and F&B teams to optimize guest satisfaction
Kualifikasi
- Previous experience in front office or guest services roles within hospitality industry
- Excellent communication skills in both English and Bahasa Indonesia
- Proficiency with reservation systems and basic office software
- Strong problem-solving abilities with attention to detail
- Ability to multitask in high-pressure environments while maintaining composure
- Knowledge of local tourism attractions and services preferred
- Professional appearance and friendly, approachable demeanor
- Flexibility to work evenings, weekends, and holidays as required