Deskripsi Pekerjaan
Are you a hospitality professional with a passion for guest service and a knack for creating unforgettable first impressions? SotoGrande Hotel & Resort is seeking a dedicated Front Office Associate to join our vibrant team in San Isidro, Rizal. In this role, you are the face of our resort, responsible for delivering world-class service from the moment our guests arrive until they bid us farewell.
As a Front Office Associate, you will play a pivotal role in the daily operations of our hotel. We are looking for an individual who thrives in a fast-paced environment, possesses excellent communication skills, and is committed to maintaining the high standards of excellence that our guests expect. You will manage check-ins, process departures, resolve guest concerns with empathy, and act as an ambassador for our resort services.
If you are looking to grow your career within the hospitality industry and be part of a team that values guest satisfaction above all else, we invite you to apply and help us elevate the guest experience at SotoGrande Hotel & Resort.
Tanggung Jawab
- Warmly welcome guests upon arrival, ensuring a smooth and efficient check-in process.
- Manage the check-out process, confirming guest satisfaction and handling payment settlements accurately.
- Provide detailed information regarding resort amenities, local attractions, and special events to enhance the guest experience.
- Handle incoming calls, inquiries, and booking requests via phone, email, and in-person interactions.
- Maintain a clean and organized front desk area to uphold a professional image.
- Coordinate with housekeeping and maintenance teams to ensure rooms are prepared to company standards.
- Resolve guest complaints or issues promptly and with a professional, solution-oriented mindset.
- Maintain accurate records of guest logs, transactions, and daily shift reports.
Kualifikasi
- Candidate must possess at least a Vocational Diploma, Short Course Certificate, or Bachelor’s Degree in Hospitality Management, Tourism, or related fields.
- Minimum of 1 year of experience in front office operations or customer service within the hospitality industry preferred.
- Exceptional verbal and written communication skills in English and Filipino.
- Strong interpersonal skills with the ability to maintain composure under pressure.
- Proficiency in basic computer applications and experience with Property Management Systems (PMS).
- High attention to detail and ability to multitask effectively.
- Flexible work schedule availability, including weekends, holidays, and rotating shifts.
- A positive, proactive attitude and a genuine passion for guest service.