Deskripsi Pekerjaan
Are you a passionate hospitality professional looking to make your mark in a dynamic, service-driven environment? TechTime Trade Corporation is seeking a highly motivated and personable Front Office Associate to join our team in Kawit, Cavite. In this pivotal role, you will be the first point of contact for our guests, setting the tone for their entire experience. We are looking for an individual who thrives in a fast-paced setting, possesses exceptional communication skills, and is dedicated to delivering world-class service standards.
As a Front Office Associate, you will not just be checking guests in and out; you will be an ambassador for our brand, ensuring every interaction is seamless, professional, and memorable. If you have a keen eye for detail, a problem-solving mindset, and a genuine love for helping people, we invite you to grow your career with us.
Tanggung Jawab
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Manage guest inquiries, requests, and complaints with professionalism, empathy, and a solution-oriented approach.
- Maintain accurate guest records and handle administrative tasks, including processing payments and updating room statuses.
- Coordinate with housekeeping and maintenance departments to ensure guest rooms meet quality and cleanliness standards.
- Provide concierge-style information regarding local attractions, transportation, and hotel amenities to enhance the guest stay.
- Operate the hotel's property management system (PMS) with high attention to accuracy and data security.
- Ensure the front desk area remains organized, welcoming, and fully stocked at all times.
Kualifikasi
- College degree in Hospitality Management, Tourism, or a related field is highly preferred.
- Previous experience in a front office, customer service, or hospitality role is an advantage.
- Excellent verbal and written communication skills in both English and Filipino.
- Strong computer literacy, particularly with property management systems and Microsoft Office.
- Ability to remain calm, professional, and composed under pressure in a fast-paced environment.
- A proactive attitude with a commitment to maintaining high standards of guest satisfaction.
- Flexibility to work on shifting schedules, including weekends and holidays.