Deskripsi Pekerjaan
Are you a hospitality professional with a passion for delivering world-class service? Tugu Hotel, known for its unique blend of history, culture, and luxury, is seeking a dedicated Front Office Associate to join our team in Jakarta. As the first point of contact for our discerning guests, you will play a pivotal role in creating unforgettable impressions.
In this role, you will be the face of our hotel, managing guest inquiries, facilitating seamless check-ins and check-outs, and ensuring that every stay reflects the elegance and warmth that Tugu Hotel is famous for. If you possess a polished demeanor, exceptional communication skills, and a genuine desire to serve, we want to hear from you.
Tanggung Jawab
- Warmly greet and welcome guests upon arrival, ensuring a personalized check-in experience.
- Manage the registration process, verify guest information, and issue room keys according to hotel policy.
- Handle guest inquiries, concerns, and requests promptly, providing professional and accurate information about hotel facilities and local attractions.
- Maintain a high standard of cleanliness and organization at the front desk and lobby area.
- Coordinate with housekeeping and concierge teams to ensure room readiness and guest satisfaction.
- Accurately process guest payments, manage currency exchanges, and maintain detailed financial logs.
- Monitor and respond to guest feedback, proactively resolving issues to uphold our commitment to excellence.
Kualifikasi
- Minimum of 1-2 years of experience in a front office or guest services role within the hospitality industry.
- Diploma or Bachelor’s degree in Hospitality Management, Tourism, or a related field is preferred.
- Fluency in both Bahasa Indonesia and English is mandatory; proficiency in additional languages is a significant plus.
- Exceptional interpersonal and communication skills with a customer-centric mindset.
- Strong computer literacy, including experience with Property Management Systems (PMS).
- Professional, well-groomed appearance that aligns with our luxury boutique standards.
- Ability to remain calm and composed under pressure while handling multiple tasks simultaneously.
- Flexibility to work in shifts, including weekends and public holidays.