Deskripsi Pekerjaan
Are you passionate about hospitality and eager to create unforgettable experiences in one of Indonesia's most breathtaking destinations? Our premium property in Sumba is seeking a dedicated Front Office Associate to serve as the face of our establishment.
As the first point of contact, you will play a pivotal role in shaping the guest journey from the moment they arrive until their departure. We are looking for a proactive, detail-oriented, and charismatic professional who thrives in a service-driven environment. If you have a passion for Sumba's unique culture and a desire to provide world-class service, we want to hear from you.
You will join a dynamic team committed to excellence, where your contribution directly impacts guest satisfaction and our property's reputation. We offer a professional growth environment, competitive benefits, and the opportunity to work in a stunning island location.
Tanggung Jawab
- Manage the entire guest check-in and check-out process with precision and warmth.
- Provide exceptional concierge services, including local travel recommendations and activity bookings.
- Handle guest inquiries, requests, and concerns efficiently to ensure maximum satisfaction.
- Maintain accurate records of guest information and billing using property management software.
- Coordinate with housekeeping and maintenance teams to ensure rooms are prepared to high standards.
- Process payments, currency exchanges, and handle cashiering duties with absolute integrity.
- Maintain a clean, organized, and welcoming front desk environment at all times.
Kualifikasi
- Diploma or Degree in Hospitality Management, Tourism, or a related field.
- Previous experience in a front office or customer service role, preferably in a hotel/resort setting.
- Fluency in English (verbal and written) is mandatory; additional languages are a plus.
- Strong interpersonal skills with a friendly, service-oriented attitude.
- Proficiency in basic computer applications and experience with Hotel PMS is highly preferred.
- Ability to work in a fast-paced environment and handle rotating shifts, including weekends and holidays.
- Excellent problem-solving skills and the ability to remain calm under pressure.