Deskripsi Pekerjaan
Join our dynamic team at Tambuli Seaside Resort and Spa as a Front Office Associate, the first point of contact for our valued guests. This pivotal role combines exceptional customer service with operational excellence to create memorable hospitality experiences. You'll manage the entire guest journey from check-in to check-out, handling reservations, processing payments, and resolving inquiries with professionalism and warmth. Our ideal candidate thrives in fast-paced environments, anticipates guest needs, and maintains meticulous attention to detail while upholding our resort's reputation for luxury and service excellence.
Positioned in Maribago's premier coastal destination, you'll work alongside passionate hospitality professionals dedicated to creating unforgettable stays. This role offers opportunities to develop leadership skills in guest relations, revenue management, and team coordination. If you possess a genuine passion for exceeding guest expectations and seek a career in world-class hospitality, we invite you to become an ambassador of Tambuli's renowned coastal charm.
Tanggung Jawab
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Process payments, manage billing, and maintain accurate financial records
- Respond to guest inquiries with prompt, personalized solutions
- Coordinate with housekeeping and maintenance for guest requests
- Upsell resort amenities and services to enhance guest experiences
- Maintain organized front desk operations and documentation
- Assist during peak periods and emergencies with calm efficiency
Kualifikasi
- 1-2 years front desk or customer service experience in hospitality
- Proficiency in reservation systems (Opera, Fidelio, or similar)
- Strong communication skills in English and local dialects
- Basic accounting knowledge and cash handling experience
- Exceptional problem-solving and conflict resolution abilities
- Ability to work flexible schedules including nights/weekends
- Professional appearance and guest-focused attitude
- Valid government-issued ID and clear police clearance