Deskripsi Pekerjaan
Join Inn De Avenida as a Front Office Associate and become the heart of our guest experience in Makati City's vibrant hospitality scene. As the first point of contact for our valued guests, you'll create lasting impressions through exceptional service while managing daily front desk operations with precision and professionalism. This role offers an exciting opportunity to develop your career in premium hospitality within one of Metro Manila's most dynamic business districts. We're seeking a detail-oriented individual who thrives in fast-paced environments and is passionate about delivering outstanding customer service. Competitive compensation and growth opportunities await the right candidate committed to excellence in guest relations and operational efficiency.
Tanggung Jawab
- Manage guest check-in/check-out procedures with accuracy and efficiency
- Handle guest inquiries, requests, and complaints with professionalism
- Coordinate with housekeeping, maintenance, and other departments
- Process payments, manage cash handling, and maintain financial records
- Monitor room availability and update reservation systems
- Perform daily front desk operations including phone handling and messaging
- Uphold hotel standards for cleanliness and presentation of front desk area
- Assist in training new front office staff as needed
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in front desk or guest services role
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Excellent communication and interpersonal skills in English
- Strong problem-solving abilities and attention to detail
- Ability to multitask in high-pressure situations
- Basic mathematical skills for financial transactions
- Knowledge of local attractions and services for guest recommendations