Deskripsi Pekerjaan
Are you ready to dive into an extraordinary adventure at Seaclub Siargao? We're seeking a dynamic Front Office Associate to join our hospitality team in Surigao City. As the first point of contact for our guests, you'll be instrumental in creating unforgettable experiences at our premier coastal destination. This role combines exceptional customer service with operational excellence in a vibrant tropical setting.
Located in the heart of Siargao's tourism hub, you'll interact with international and local guests, manage reservations, and ensure seamless check-in/check-out processes. The ideal candidate thrives in fast-paced environments, possesses strong communication skills, and takes pride in delivering personalized service. Join us in showcasing the warmth of Filipino hospitality while surrounded by pristine beaches and vibrant local culture.
Seaclub Philippines offers competitive compensation, professional growth opportunities, and a supportive work culture. If you're passionate about tourism and seeking a meaningful career in one of the Philippines' most exciting destinations, we encourage you to apply today.
Tanggung Jawab
- Manage guest check-in/check-out procedures and reservations using PMS systems
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments, manage cash handling, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and F&B departments for guest needs
- Perform front desk operations including phone handling, mail management, and concierge services
- Assist in training new staff and maintaining service standards
- Prepare daily reports and contribute to operational improvements
Kualifikasi
- High school diploma; hospitality or tourism degree preferred
- Minimum 1 year experience in front office or customer service role
- Proficiency in reservation systems (e.g., Opera, Fidelio) and MS Office
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities and attention to detail
- Flexible schedule availability including weekends and holidays
- Valid government-issued ID and N clearance