Deskripsi Pekerjaan
Are you a hospitality enthusiast looking to launch your career with a dynamic, lifestyle-focused team? MGH Hospitality is currently seeking a motivated and guest-centric Front Office Associate to join our vibrant team in the Central Region.
As the first point of contact for our guests, you will play a pivotal role in delivering memorable experiences. We pride ourselves on creating a warm, inclusive environment where your professional growth is supported, and your personality can shine. If you are passionate about service excellence, enjoy interacting with people from all walks of life, and thrive in a fast-paced environment, we would love to meet you.
We offer a balanced 5-day work week, competitive remuneration, and attractive benefits including meal allowances to ensure our team members feel valued and energized.
Tanggung Jawab
- Provide exceptional front desk service including guest check-in/check-out and efficient handling of enquiries.
- Act as the primary point of contact for guest requests, ensuring prompt resolution to maintain high satisfaction scores.
- Manage reservations and room allocations with high attention to detail using hotel management systems.
- Provide personalized recommendations on local attractions, dining, and transportation to enhance the guest experience.
- Coordinate seamlessly with housekeeping and maintenance teams to ensure room readiness and facility standards.
- Maintain a professional lobby presence, ensuring high standards of hygiene, organization, and aesthetic appeal.
- Handle guest feedback or complaints with empathy, diplomacy, and a solution-oriented mindset.
- Assist in administrative tasks and reporting as required by the Front Office management team.
Kualifikasi
- Minimum GCE 'N'/'O' Levels, or a Diploma in Hospitality/Tourism/Hotel Management.
- Prior experience in customer service or hospitality front-line roles is highly advantageous, though fresh graduates with a great attitude are welcome to apply.
- Strong communication and interpersonal skills with a warm, welcoming demeanor.
- Proficiency in basic computer applications and willingness to learn property management software.
- Ability to work a rotating roster, including weekends and public holidays, as required by business operations.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- A proactive team player who enjoys working in a collaborative and energetic environment.
- Professional grooming standards and a commitment to brand excellence.