Deskripsi Pekerjaan
Shangri-La Group is a globally renowned hospitality brand dedicated to creating memorable experiences for our guests. We are currently seeking a passionate and professional Front Office Associate to join our esteemed team in Singapore. This is a unique opportunity to be part of a world-class organization that values excellence, service, and innovation.
In this pivotal role, you will serve as the first point of contact for our guests, setting the tone for their entire stay. You will be responsible for delivering exceptional guest services, from the moment of arrival until departure, ensuring every interaction reflects our high standards of hospitality. We are looking for individuals who possess a genuine desire to serve, a warm demeanor, and the ability to thrive in a fast-paced, luxury environment.
As a Front Office Associate at Shangri-La, you will work closely with a diverse team to maintain operational efficiency and guest satisfaction. You will have the chance to develop your career in a prestigious setting, with opportunities for growth and professional development within the Group. If you are a dedicated professional ready to elevate your career in the hospitality industry, we invite you to apply.
Tanggung Jawab
- Perform efficient and welcoming check-in and check-out procedures for all guests, ensuring accuracy and a high level of personalized service.
- Handle incoming telephone calls and correspondence with professionalism, providing information and resolving inquiries promptly.
- Manage guest requests, special assistance requirements, and complaints with empathy and efficiency to ensure guest satisfaction.
- Assist in the management of hotel key cards, room assignments, and folio management using the Opera PMS system.
- Maintain a pristine lobby and public area environment, ensuring the hotel's presentation standards are met at all times.
- Handle VIP arrivals and departures with the highest level of care and attention to detail.
- Cross-train in other front office functions, including concierge services and bell desk operations, as required.
Kualifikasi
- Diploma or GCE 'O' Levels with a minimum of 1-2 years of relevant experience in a hotel front office environment.
- Fluency in English and Mandarin is highly preferred for this role.
- Strong interpersonal and communication skills with a focus on customer service excellence.
- Ability to work flexible shifts, including weekends, public holidays, and night shifts as business needs dictate.
- Proficiency in Microsoft Office applications and hotel property management systems (PMS).
- Prior experience in a luxury or 5-star hotel setting is an advantage.
- Professional appearance, grooming standards, and a positive attitude are essential.